| Support Documents |
| Support Document Item Detail |
| Detail |
Items |
| UHG Manuals |
DebtNext Web Portal Manual
DebtNext Manual
|
|
Entering Issues into DebtNext
Detail screen walk through to enter/resolve issues in DebtNext.
|
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DN Intro Training for Servicers
DN Intro Training for Servicers
|
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Creating a New User
Company Administrator instructions to create a new user
Instructions for Inactivating a User
|
|
| Servicers |
84|UHG Custom Agency Notices
Agency Notice File Layouts - priority file layout notices for agencies
Located under Interface: 84 UHG Custom Agency; Includes sample file notices
|
|
UHG Servicing Manual
DebtNext Requirements and Expectations for Servicers
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|
UHG Servicer Requirement Schedule
UHG Servicer Requirement Schedule
|
|
| Law Firms |
Law Firm Requirement Schedule
UHG Law Firm Requirement Schedule
|
|
UHG Legal Servicing Manual
DebtNext Requirements and Expectations for Law Firms
|
|
Law Firm DN Work Standards
Law Firm DN Work Standards
|
|
UHG Affidavit Work Instruction
UHG Affidavit requesting and receiving instructions
|
|
| Media |
Bulk Media Upload Manual
Directions on how to load media into DebtNext.
|
| 1. |
DN UHG Bulk Media Upload Manual
Manual on how to upload Documents to DN (i.e. judgment, stipulations, correspondence)
Manual for media and affidavit requests
DN-UHG Bulk Media Upload Manual.pdf
|
|
Using 7Zip to Access Media Fulfillment Packages
7 Zip is a 3rd party tool that will need to be downloaded to access the media packages
|
|
| MSA Manuals |
MSA Inventory Guide
MSA Inventory Guide: data mapping, reporting requirements, affidavit requesting
|
|
MSA Affidavit Work Instruction
MSA Affidavit requesting and receiving procedures
|
|
| Video Training |
New User Setup-Password Reset
New User Setup Training - 2 Step Authentication
Password Reset location
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|
